The fundamental mission of Mt. Hood Resort Condominiums is two-fold: 1) to enable guests and condominium owners to establish trusting relationships, based on respect for each others� personal property and privacy; and 2) to practice the Golden Rule with fair and honest business practices.  This privacy statement covers our website http://www.mthoodresort.com.  Because we want to demonstrate our commitment to our guests� privacy, we will never give or sell private information that guests provide to Mt. Hood Resort Condominiums. Period.

Reservations

We request personal information from guests on our reservation form. A guest must provide contact information (such as name, email, and billing address) and financial information (such as credit card number, expiration date).  This information is used for billing purposes and to reserve a guest�s condominium.  If we have trouble processing an order, the information is also used to contact the guest directly.

Log Files

Like most standard Web site servers, we use log files.  This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user�s movement in the aggregate, and gather broad demographic information for aggregate use.  IP addresses, etc. are not linked to personally identifiable information.    

Communication

We occasionally communicate with guests to provide requested services and in regards to issues relating to their stay at Mt. Hood Resort Condominiums. We may communicate via email, phone, or fax, in accordance with our guest�s wishes.

Information Sharing

Legal Disclaimer

Though we make every effort to preserve a guest�s privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Third Party Intermediaries

We use Cardservice International  to bill guests for goods and services. This banking service does not retain, share, store or use personally identifiable information for any secondary purposes.

Service Providers

We also partner with other third parties to provide specific services.  For example, golf packages, fly-fishing tours, white-water rafting, skiing on Mt. Hood, or group events. When guests request these particular services, we share names, or other contact information that is necessary for the third party to provide these services.  These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links

This Web site contains links to other sites. Please be aware that we, Mt. Hood Resort Condominiums, are not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.  This privacy statement applies solely to information collected by this Web site.

Tell-A-Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend�s name and email address.  Mt. Hood Resort Condominiums will send the friend a one-time email picture-postcard inviting them to visit the site.  Mt. Hood Resort Condominiums does not share or store this information.

Security

Mt. Hood Resort Condominiums takes every precaution to protect our guests� information.  When guests submit sensitive information via the Web site, their information is protected both online and off-line with secure encryption, internet firewalls and physical on-site security.

When our reservation form asks users to enter sensitive information (such as credit card or checking account numbers), that information is encrypted and is protected with the best encryption software in the industry - SSL.  While on a secure page, such as our booking form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when users are just �surfing�. To learn more about SSL, follow this link: http://www.learnthenet.com/english/html/07secur.htm

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect guest-information off-line.  All of our guests� information, not just the sensitive information mentioned above, is restricted in our office.  Only those who need the information to perform a specific job (the vacation rental manager or assistant manger) are granted access to personally identifiable information.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement so our guests are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  We will use information in accordance with the privacy policy under which the information was collected. 

Contact Information

We welcome constructive ideas. If guests have any questions or suggestions regarding our privacy policy, please contact Mt. Hood Resort Condominiums at:

Phone /Fax   503-622-3099
Email    info@mthoodresort.com
Mailing Address  P.O. Box 1392, Welches, OR 97067